All new customers must use a credit card or check and will have payment due prior to ship. Established customers may seek terms through a credit application. Please contact us to receive an application form. NSF checks will be subject to a $25.00 charge. Terms are subject to Sam and Sydney review and may be changed at any time.

Sam and Sydney will make every effort to ship full orders however due to productions schedules we will coordinate the best delivery time with in our shipment window. We will make every effort to meet your requested date and will contact you as the date approaches to provide status. When a order is ready for shipment we will attempt to contact you to confirm delivery date, confirm total due including shipment charges and obtain final payment type verification. If we are unable to reach you after 3 attempts the items will be returned to inventory and the order considered canceled. In such an event we will not be able to guarantee delivery and the order will be subject to availability at the time of confirmation.

Sam and Sydney produces merchandise based on purchase contracts received. Cancellation or changes must be done within 15 days of placing the order. Cancellation of an order after the 15 days or refusal to take the order on the shipment date can result in a change of terms, cancellation of account and/or other actions for failure to meet the obligations of a purchase agreement. A restocking fee of 15% will be assessed for all canceled orders.

Return request for defects or shipping errors must be made within 5 (five) days of receipt of merchandise, return authorization required. Please contact us to receive a return authorization number and shipping instructions.

Reorders are subject to availability. Reorders minimums are $100.00. Please contact us for a list of available inventory.